FEEDBACK AND COMPLAINTS
Complaints, suggestions and thanks about the quality of care
We value every patient’s opinion. Your feedback helps us improve the quality of care.
Patient Support and Quality Control Department
- Nakipova Zhanat Zhanbolatkyzyhead of department, public health specialist
- Baykhadamova Maral Makhmutovnamedical expert
- Pernebay Zhanar Pernebaykyzymedical expert
3rd floor, room 337
How messages are handled
- Every message is registered and considered within the time limits set by the Administrative Procedural Code of the Republic of Kazakhstan.
- The reply is given by phone, e-mail or in writing.
- Please provide your name and phone number so that we can contact you.
- Messages are used only to improve the quality of care; personal data is not shared with third parties.
THANKS FROM PATIENTS
From letters of thanks addressed to the chief physician (translated from Kazakh).
I spent eight days being treated in the trauma department of the Khoja Akhmet Yassawi clinic. I thank the doctors — Dilshat, Almasbek, D. Abylai, Yerden and Akylbek — thank you very much! I am very pleased with the nurses Zulfiya, Makpal, Umida, Aruzhan and Dana. I also thank all the staff. May there be more such knowledgeable and skilled professionals. My gratitude is boundless — thank you!
I am a patient of the trauma department. I am endlessly grateful to the doctors and nurses who took good care of me during my treatment, especially doctors Almasbek Akhmetov, Akylbek, Yerden and Abylai, senior nurse Zulfiya and nurses Makpal, Umida, Dana and Aruzhan. I wish you success in your work and that you always see its fruits. Good health to you and well-being to your families.
Hello, staff of the clinic! I want to say a huge thank you. I am especially grateful to the head of the therapy department, the nurses and the orderlies. I bow my head to how you stay by the patient’s side and heal with kind words. Doctor Nigora, my boundless thanks to you as well — I received excellent treatment. Good health to you and your team, and peace to your families. Keep being there for patients day and night and healing them with your kindness.